Behavioral and soft skills

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WHAT WE DO

Drive up talent retention and organizational performance by building behavioral and soft skills

A complex operating environment and demanding targets create constant challenges that your organization must overcome. Your employees and leaders need the full range of operational, management, behavioral and soft skills to deliver your goals and enhance performance.

Our approach

We discover your challenges and design behavioral and soft skills programs that enhance organizational performance.

Assess

Your situations, challenges and objectives are unique. In the first stage of our partnership, we explore your objectives, existing capabilities and strategic context. We then partner with you to create a bespoke, data-driven training and development framework that details our deliverables and how we will support your journey.

Assess

Your situations, challenges and objectives are unique. In the first stage of our partnership, we explore your objectives, existing capabilities and strategic context. We then partner with you to create a bespoke, data-driven training and development framework that details our deliverables and how we will support your journey.

Design

We work with you to design the plan, skills and training materials needed to deliver your target outcomes. Collaborating with your teams during this phase is essential for your people to co-own and sign up to the resulting plan. When we know the precise resources, time and expertise needed, we create a detailed roadmap that we follow together for the duration of your organizational transformation.

Design

We work with you to design the plan, skills and training materials needed to deliver your target outcomes. Collaborating with your teams during this phase is essential for your people to co-own and sign up to the resulting plan. When we know the precise resources, time and expertise needed, we create a detailed roadmap that we follow together for the duration of your organizational transformation.

Develop and incorporate

Now we move into the implementation stage, rolling out the plans and activities that will achieve your training and development objectives. Whatever we are creating together — from training your leaders to achieving vocational certifications — we will work with you to customize and implement it to emerging requirements.

Develop and incorporate

Now we move into the implementation stage, rolling out the plans and activities that will achieve your training and development objectives. Whatever we are creating together — from training your leaders to achieving vocational certifications — we will work with you to customize and implement it to emerging requirements.

Implement and deliver

Let’s be realistic. No training or consulting solution fully survives its first stages of implementation and delivery – the real world moves too fast. Your success depends on how well we planned for this change during stages 1 and 2, which we do. We then support the delivery of your plan.

Implement and deliver

Let’s be realistic. No training or consulting solution fully survives its first stages of implementation and delivery – the real world moves too fast. Your success depends on how well we planned for this change during stages 1 and 2, which we do. We then support the delivery of your plan.

Review and evaluate

We help you to monitor, review and evaluate results to understand your customized training and development program’s performance. Together, we make sure we understand what worked well, and less well, and embrace these lessons in the next cycle of planning and implementation.

Review and evaluate

We help you to monitor, review and evaluate results to understand your customized training and development program’s performance. Together, we make sure we understand what worked well, and less well, and embrace these lessons in the next cycle of planning and implementation.

BEHAVIORAL PILLARS

ESSENTIAL SKILLS AND

DELIVERY MODES

Essential skills
Time & stress management
Creativity & innovation
Networking
Coaching & mentoring
Adaptability & agility
Analytical & system thinking
Delivery modes
Instructor-led training (ILT)
Virtual instructor-led training (VILT)
Executive coaching
eLearning
Micro learning
Micro learning

OUR CLIENTS

We help transform organizations through
customized behavioral and soft skills programs

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CONTACT US

Learn how soft skills can transform

your organizational performance



We’re here to find your challenges and turn them into opportunities. Learn how we help steer your organization into the future


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FAQ's

How can we help you

Developing behavioral and soft skills is crucial as they shape organizational culture, enhance collaboration, and contribute to improved performance and productivity.

Essential behavioral skills include time and stress management, coaching and mentoring, creativity and innovation, adaptability and agility, networking, analytical and system thinking, and effective communication.

Behavioral and soft skills training programs help individuals enhance their communication, emotional intelligence, conflict resolution, teamwork, and leadership abilities. This, in turn, improves their performance, relationships and overall effectiveness.

Delivery modes for behavioral and soft skills training can include instructor-led training (ILT), virtual instructor-led training (VILT), e-learning, micro-learning, and executive coaching.

Customer service excellence training enhances an employee’s ability to provide exceptional customer experiences, leading to increased customer satisfaction, loyalty and, ultimately, organizational success.

KGC offers training programs for presentation and public speaking skills, while the CMI/ILM provides a range of qualifications from Level 3 to 7 in this area.

Business ethics training helps employees and leaders to make ethical decisions, adhere to ethical standards, and foster a culture of integrity and trust within the organization.

Team dynamics training enhances interpersonal skills, communication, teamwork, and conflict resolution abilities, leading to improved collaboration and performance within teams.

Essential workplace behavioral and soft skills include effective communication, problem-solving, adaptability, teamwork, time management, and professionalism.

Transformational training and development solutions provide individuals with the tools, techniques, and mindset to effectively change behaviors, acquire new skills and improve soft skills, leading to personal growth and enhanced performance.
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